Help Center

Help Center

Electrical Muscle Stimulation (EMS) works by sending tiny electrical pulses to the nerve supplying the target muscle. The muscle fibers contract, which in return causes strengthening and tightening of the skin. Radio Frequency therapy uses low energy emissions to heat the deep layer of your skin called the dermis. These energy waves stimulate the production of collagen, decrease wrinkles, promote slimming etc. Light emitting diode (LED) light therapy uses varying LED wavelengths to help treat acne, decrease inflammation, and promote anti-aging effects. It is safe for all skin colors and will not cause any burning.

Apply your preferred cleanser, moisturizer, serum, and afterwards use device by selecting preferred current intensity with the LED SEL button. The hand must be placed on the conductive metal strip on the back of the device, creating a current loop from your body to the targeted area of skin. Lift from the bottom to the top, from the inside to the outside. Make sure all four conductive metal heads are contacting the skin. It will turn off automatically after your 10 minute session is up.  It can be used on the face, neck, or body. It should be used 3-4 times each week.

Yes, first fully charge the product by inserting it into the charging slot on the charging base. The device battery light will blink until the device is fully charged followed by a 'beep' sound effect. 

Yes, it may feel warm when in contact with skin.

Improvements may be seen in as little as a few days! Although, it must be used consistently for up to 8 weeks, 3-4 times a week, to see desired results. Continue to use consistently for best long term effects. 

Product size is 17*4.5*4cm. Package size 45.5*32*46cm. 

Shipping destinations:

  • We ship both locally and worldwide.


Shipping times:

  • Local orders take 5-8 business days to be delivered to you.
  • International orders may take up to 14 business days to be delivered via DHL/ UPS/ FedEx / EMS/ By Sea/ By Air etc. 
  • Shipping time might vary depending on location, shipment method and other factors.


Shipping cost:

- Orders weighing 0 to 4.9 lbs. will cost $10.00 for shipping and handling.

- Orders weighing 5 to 9.9 lbs. will cost $20.00 for shipping and handling.

- Orders weighing 10 to 15 lbs. will cost $30.00 for shipping and handling.

Full price will be displayed at checkout.


You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.


Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important to us. We offer a 30 day Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30 day Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please contact our email lubrity.co@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • We will get back to you with instructions of where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.


Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.

Our support team is always happy to guide you at any step!


  • Where can I track my orders?
  • If I received only part of the whole order, what should be done?
  • How can an order be cancelled? 
  • If an order is shipped separately will there be double shipping charge? 
  • Customs fees and/or taxes for international orders.

Customers can track their orders by clicking on the "Track Your Order" main menu button. Next, submit your email and tracking number. 

Customers can click on the "Contact Us" main menu button and fill out their information as well as explaining the problem at hand. 

An order cannot be cancelled once it is processed. You may submit for a return and refund and we will be glad to assist you. 

Shipping is based on weight, shipping rates are listed on the "Shipping" main menu button. 

Shipping may differ based on your location, full cost will be displayed at checkout.

You may experience a slight tingling sensation during or after your 10 minute session. Temporary swelling or redness may occur.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.  

The customs value is made up of:

  • the price paid for the goods
  • the insurance cost
  • the shipping cost